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Challenge: A US-based CRM software leader sought to expand its IT team into Eastern Europe. The challenge was finding top developers while maintaining complex talent management across multiple countries.
Solution: Juggl, an HR outsourcing firm, provided a full suite of HR services, from recruitment to payroll. This allowed the client to focus on core business activities.
(under NDA)
The Company, listed on NASDAQ, is an industry leader in CRM software, serving SMEs and large organizations worldwide to streamline their daily operations.
In 2019, the Company sought to expand into new regions with a high Human Development Index. One of such areas was Eastern Europe with the largest development hub.
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However, the Company faced several challenges:
The company aimed to hire full-time staff rather than freelancers to ensure a motivated team dedicated to product development and intellectual property safety. This added complexity to hiring foreign talent.
The client was seeking for an HR provider that handled all HR functions, including tracking attendance, ensuring compliance with local legal requirements, and benefits management.
The client required a US-based payroll partner to streamline payments within a familiar jurisdiction.
To address these challenges, the company partnered with Juggl for full-service HR outsourcing. Juggl [under the brand Smart IT] provided comprehensive HR support, including talent acquisition, payroll, benefits, and HR administration.
The key reason for this choice was the flexibility of the HR outsourcing company.
As a large organization, the Client has unique corporate requirements. Quality outsourced HR support is easier to deliver by a relatively smaller HR firm than by larger companies that outsource HR.
Thus, the client gets the following support:
The client rapidly recruited a team of skilled developers in Poland, Belarus, and Armenia, with Juggl exceeding hiring industry benchmarks. Roles for senior and middle developers were filled in approximately 30 days, outperforming the average market time of 5-7 weeks.
To foster a sense of employee-centric culture, employees received a range of perks, including:
Partnering with the Polish Investment Agency through the Poland Business Harbor program, Juggl facilitated the issuance of long-term work visas and supported the legalization process for employees in team lead positions.
Client managers monitored and adjusted payroll based on monthly records provided by Juggl.
Juggl ensured secure internal communication by providing corporate emails, secure workflow systems, and data storage on AWS servers.
To maintain the high pace of innovation and avoid data breaches, Juggl assisted in delivering specific hardware to employees and ensured the secure return of equipment upon termination.
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Juggl’s HR outsourcing enabled the client to access top developers in Eastern Europe and retain them, with an average employment duration of 3 years.
The Company expanded its team in 3 new countries while ensuring compliance with all labor laws.
"Our successful long-term partnership is built on shared values. It's the simple things like responsibility, independence, and initiative. What we say, we do. Our client has seen, verified, and felt it."
Alexandra Hilmanovich, Juggl’s HR director
Industry:
Computer Software
Target Hiring Region: Eastern Europe
Company Size: 5K+ people
People Hired: 24
Partnership:
4 years
